--- title: "A control panel has stopped responding" description: "JennAir a control panel has stopped responding — the panel lights up, shows what it always shows, and does nothing when pressed." url: "https://jennairmiami.support/symptoms/control-panel-not-responding/" date_modified: "2026-08-24" Appliance type: "Cooktops and rangetops, Dishwashers, Microwaves, Ranges, Refrigerators, Wall ovens, Wine cellars" --- # JennAir a control panel has stopped responding ### The fastest diagnosis is the code Look for a lock. Almost every appliance on this make has a control lock, it is usually a press-and-hold on a specific pad, and a locked panel is indistinguishable from a dead one. If there is no lock, switch off at the breaker for a full minute and back on. Those two end a genuinely large share of these. ### Two free answers before any part A control lock and a power cycle. The first is a feature people turn on by accident — usually while cleaning — and it produces a panel that lights and ignores everything. The second clears a control that came up confused after an outage, which in this city is seasonal rather than rare. Neither costs anything and between them they end a real share of these calls. ### Panel or board They are separate assemblies with the same symptom. The useful clue is whether some pads respond and others do not: partial response usually means the touch panel, and no response at all is more often the control. Neither is ordered before it is measured, because on these platforms there is frequently more than one board and the code names a subsystem rather than a part. The control lock On, usually by accident, and looking exactly like a failure. Free. A control that has locked up After an outage or a brownout. A full minute at the breaker. A demo or showroom mode Rare, and it makes an appliance behave oddly in several ways at once. Cleared from the panel. The touch panel When some pads work and others do not, this is usually where it points. The control board A different part with the same symptom, told apart by measurement rather than by swapping the obvious one. Look for a padlock On the display, and on the pads. Hold the one marked for it for a few seconds. A full minute at the breaker The point is a full minute, not a flick. Try every pad Some working and some not is a completely different diagnosis from none working. It is the most useful thing you can note. Clean the surface Touch controls do not like water, grease or a cloth resting on them. Free, and it happens. Then book it Model number, which pads respond, and what you have already tried. Lit and ignoring you What it usually means Buttons that do nothing when pressed A padlock symbol on the display Some pads working and others not The fastest diagnosis is the code Look for a lock. Almost every appliance on this make has a control lock, it is usually a press-and-hold on a specific pad, and a locked panel is indistinguishable from a dead one. If there is no lock, switch off at the breaker for a full minute and back on. Those two end a genuinely large share of these. Two free answers before any part A control lock and a power cycle. The first is a feature people turn on by accident — usually while cleaning — and it produces a panel that lights and ignores everything. The second clears a control that came up confused after an outage, which in this city is seasonal rather than rare. Neither costs anything and between them they end a real share of these calls. Panel or board They are separate assemblies with the same symptom. The useful clue is whether some pads respond and others do not: partial response usually means the touch panel, and no response at all is more often the control. Neither is ordered before it is measured, because on these platforms there is frequently more than one board and the code names a subsystem rather than a part. ### Some buttons work and some do not. That is the most diagnostic version of this and it usually points at the touch panel rather than at the board behind it. They are separate parts, they cost differently, and it is worth telling us which pads are dead. ### It came back on its own after a day. Worth booking anyway if it happens twice. An intermittent control is a control that is going to do it again, usually at a worse moment, and an appliance that has recovered still carries whatever caused it. ### Is it a surge? We will not tell you that, because we cannot know it. What is documented is that appliances report outages afterwards and that a proper breaker cycle clears a great many of those reports. A panel that will not come back after one needs looking at, whatever caused it. ### Can you just fit a new board? We can, and we would rather establish that it is the board first. On these platforms there is often a user interface, a main control and a network between them, and the part that has actually failed is not always the obvious one. Measuring first is what stops an expensive part changing nothing. --- **[Read full article: A control panel has stopped responding](https://jennairmiami.support/symptoms/control-panel-not-responding/)**